Delivery Policy
Last updated: 20 September 2026
Everything we sell is digital. Nothing is shipped, and no shipping address is collected at checkout. Sections 1–7 cover Ad in a Box and the AI UGC Mini Pack; section 8 covers UGC in a Box, Influencer in a Box and the bundles.
1. What happens immediately after payment
- An order confirmation email, with your order number.
- Your Free D2C Ad Growth Kit — instantly, before any production work begins.
- A link to complete your Brand Brief.
2. When the 24-hour clock starts
The 24-hour production window begins only when all three of these are true:
- Your payment has succeeded.
- Your Brand Brief is complete.
- We have received all required assets and they are usable — a logo file (PNG or SVG) and clear product images.
If anything is missing or unusable, we email you to say exactly what we need, and the clock pauses until we have it. The faster you send it, the faster your box arrives.
3. What you receive
Ad in a Box — Launch Edition: 100 finished static ad creatives, delivered as PNG and/or JPG files at 1080×1080 (square feed) and 1080×1350 (portrait feed), organised in a single download.
AI UGC Mini Pack (if purchased): 3 vertical video ads as MP4 files at 1080×1920, roughly 15–30 seconds each. Video production takes longer than static creative, so the UGC pack is delivered within 48 hours of the same starting point — it does not delay your 100 static ads, which still arrive within 24 hours.
4. How it is delivered
By email, as a single secure download link sent to the email address on your order. Check your spam and promotions folders if it has not arrived when you expect it.
5. How long your link stays live
Your download link stays available for 30 days. Please download and back up your files within that period.
If your link expires, email us and we will re-issue it once, free of charge, for up to 12 months after delivery.
6. If something goes wrong
If your delivery email has not arrived, or the link does not work, email shashwat@theindierise.com with your order number and we will sort it out.
If we miss the 24-hour window through our own fault, see the Refund / Cancellation Policy.
7. Contact
8. UGC in a Box, Influencer in a Box, Performance Box and Creative Engine
Right after payment
You get your order confirmation, and a second email that repeats the choices you made when ordering (package, creator, product, style, language) and asks for anything still missing — usually clear product photos and your logo. Bundle orders also get a link to the short brief for the static ads.
When the clock starts
Turnaround starts when your payment has succeeded, your order details are complete, and we have usable product images and your logo. If anything is missing or unusable we tell you what we need, and the clock pauses until we have it. Where your package includes a script review round, time spent waiting for your reply to the scripts is not counted.
Turnaround by package
- UGC Starter (3 videos): within 48 hours.
- UGC Growth (10 videos): within 72 hours.
- UGC Scale (25 videos): within 5 business days.
- Performance Box: 100 static ads within 24 hours; 10 videos within 72 hours.
- Creative Engine: 100 static ads within 24 hours; 25 videos within 5 business days.
- Influencer in a Box: a content plan within 2 business days, your first videos within 5 business days, and all of your month’s videos (10 or 30) within 30 days, delivered in batches.
What you receive
Vertical video ads as MP4 files at 1080×1920 (9:16) with captions, ready for Reels, Shorts and Meta. Static ads in bundles are delivered as described in section 3. Every creator is AI-generated.
How it is delivered
By email, as download links sent to the email address on your order. Links stay live for 30 days, and we will re-issue an expired link as described in section 5.