Delivery Policy
Last updated: 11 September 2026
Ad in a Box is a digital product. Nothing is shipped, and no shipping address is collected at checkout.
1. What happens immediately after payment
- An order confirmation email, with your order number.
- Your Free D2C Ad Growth Kit — instantly, before any production work begins.
- A link to complete your Brand Brief.
2. When the 24-hour clock starts
The 24-hour production window begins only when all three of these are true:
- Your payment has succeeded.
- Your Brand Brief is complete.
- We have received all required assets and they are usable — a logo file (PNG or SVG) and clear product images.
If anything is missing or unusable, we email you to say exactly what we need, and the clock pauses until we have it. The faster you send it, the faster your box arrives.
3. What you receive
Ad in a Box — Launch Edition: 100 finished static ad creatives, delivered as PNG and/or JPG files at 1080×1080 (square feed) and 1080×1350 (portrait feed), organised in a single download.
AI UGC Mini Pack (if purchased): 3 vertical video ads as MP4 files at 1080×1920, roughly 15–30 seconds each. Video production takes longer than static creative, so the UGC pack is delivered within 48 hours of the same starting point — it does not delay your 100 static ads, which still arrive within 24 hours.
4. How it is delivered
By email, as a single secure download link sent to the email address on your order. Check your spam and promotions folders if it has not arrived when you expect it.
5. How long your link stays live
Your download link stays available for 30 days. Please download and back up your files within that period.
If your link expires, email us and we will re-issue it once, free of charge, for up to 12 months after delivery.
6. If something goes wrong
If your delivery email has not arrived, or the link does not work, email shashwat@theindierise.com with your order number and we will sort it out.
If we miss the 24-hour window through our own fault, see the Refund / Cancellation Policy.