Refund / Cancellation Policy
Last updated: 20 September 2026
Ad in a Box is a custom-made digital product. Every box is produced specifically for your brand, from the brief and assets you send us. This policy explains exactly when you can cancel, when you can get your money back, and what happens if we get something wrong. Sections 1–9 cover Ad in a Box and the AI UGC Mini Pack; section 10 covers UGC in a Box, Influencer in a Box and the bundles.
1. Cancelling before production starts
You can cancel for a full refund at any time before production begins — that is, at any point after payment but before we have received your complete Brand Brief and usable assets and started work.
Email shashwat@theindierise.com with your order number and we will refund you in full.
2. Once production has begun
Once we have your complete Brand Brief and usable assets and production has started, the order is not refundable. The work is made to order and cannot be resold or reused, which is why the price is what it is.
If you are not sure you are ready, simply do not submit your Brand Brief yet — your order stays cancellable until you do.
3. If we miss the 24-hour window
If we fail to deliver within 24 hours of receiving your complete Brand Brief and usable assets, and the delay is our fault, you can ask for a full refund — and you keep any creatives we have already delivered.
This does not apply where the delay is caused by a brief that is incomplete or assets that are missing or unusable. In that case the 24-hour window has not started; see the Delivery Policy.
4. Production errors
If a delivered creative contains a clear error on our side — the wrong logo, a typographical error in copy you supplied, the wrong product image — tell us within 7 days of delivery and we will correct it at no charge.
Subjective redesigns are not included at the ₹499 Launch Edition price, and dissatisfaction with a creative direction is not on its own grounds for a refund. Your box contains 100 creatives across many directions precisely so that not every one of them has to be your favourite.
5. Advertising performance
We do not guarantee advertising results, and performance is not grounds for a refund. See our Terms of Service.
6. The AI UGC Mini Pack
The same rules apply: fully refundable before production starts, not refundable once it has begun.
7. Orders we cancel
If we cancel your order — for example because it falls outside what we produce, or because we cannot deliver — you get a full refund with no further liability on either side.
8. How refunds are paid
Approved refunds are returned to your original payment method within 5–7 business days of approval. Your bank or payment provider may take a little longer to post it to your account.
9. Contact
shashwat@theindierise.com — please include your order number.
10. UGC in a Box, Influencer in a Box, Performance Box and Creative Engine
- Before production starts — full refund. Production starts once we have your complete order details plus usable product images and logo, and have begun work. Email us with your order number.
- Once production has begun — not refundable, except as set out below.
- If we miss the stated turnaround through our own fault (see the Delivery Policy for each package) — you can ask for a full refund and keep anything we have already delivered. This does not apply while we are waiting on missing or unusable assets, or on your reply to scripts.
- Language we cannot produce — if you chose a language other than English, Hindi or Hinglish and we cannot produce it, you get a full refund.
- Production errors are fixed free within 7 days of delivery, as in section 4. Dissatisfaction with a creative direction or with advertising results is not on its own grounds for a refund.
- Influencer in a Box is a one-time payment for one month. It never renews, so there is nothing to cancel afterwards. If you want another month, you buy it yourself.
- Exclusive AI Influencer — refunds follow the written agreement made before payment.
Refunds are paid as described in section 8.