FAQ

Everything you'd ask on a call. Without the call.

The basics

What is AI UGC?

UGC-style video ads (the "real person talking to camera" format) where the presenter is an AI-generated creator instead of a filmed person. You get the creator-led format that works in feeds without casting, shoots or scheduling.

Are these real creators?

No. Every creator on this site is an AI-generated, synthetic persona. They're not real people, and we say so wherever they appear. Please don't present them as real customers in your ads.

Can I choose my creator?

Yes. You pick from the creator library while you set up your order. Scale and Creative Engine let you pick up to 3.

How quickly will I receive my creatives?

Ads in a Box: within 24 hours of a complete brief. UGC Starter: 48 hours. Growth: 72 hours. Scale: 5 business days. Influencer plans: first videos within 5 business days, and the rest within 30 days. The clock starts when we have a complete brief.

Rights & creators

Can I use the videos for advertising?

Yes. You can use the delivered videos in your own brand's paid ads and organic content, on any platform, with no expiry. You can't resell them or use them for another brand.

Can other companies use the same creator?

Yes, for library ("shared") creators. Other brands can pick the same creator, although your videos, scripts and product integration are made only for you.

Do I own the AI avatar?

No, not for library creators. You own the right to use the videos we deliver to you, not the persona itself. For a custom or exclusive creator, ownership and exclusivity depend on the agreed package and contract.

How do I get an exclusive creator?

Request an Exclusive AI Influencer. We design a creator only for your brand and agree the scope, exclusivity, licence and price with you in writing before you pay.

Scripts, languages & revisions

Can you make videos in different languages?

Yes. English, Hindi and Hinglish are available now. If you need another language, choose "More Languages" and we'll confirm before production starts. If we can't do it, you get a full refund.

Can I provide my own script?

Yes. Paste it into the notes box on the review step, or send it when we confirm your brief.

Can you write the script?

Yes. AI-written scripts, hooks and captions are included in every UGC and influencer package.

Can I request revisions?

We fix production errors free (wrong product, wrong logo, a typo in copy you supplied) if you tell us within 7 days of delivery. Growth, Scale and the bundles also include one round of script and hook changes before production. Revisions aren't unlimited.

Do you guarantee ROAS or sales?

No. Results depend on your product, offer, targeting and media buying as much as the creative. We give you more good creative to test. Be wary of anyone who guarantees performance.

Is anything a subscription?

No. Every box is a one-time payment. Influencer plans cover one month of content, and if you want another month you simply buy another month.

Ads in a Box (static ads)

Are the static ads actually customised?

Yes. Every creative is built from the information and assets in your Brand Brief: your logo, product images, product name, benefits, offer and tone, plus anything you tell us not to say. They aren't generic templates with your logo dropped in.

When does the 24-hour period begin?

Only once all three are true: your payment has gone through, your Brand Brief is complete, and we have all the required assets in usable form. If anything is missing we'll email you, and the clock pauses until we have it.

What counts as one creative?

One creative is one finished static ad image at one size. Your 100 are built from a set of creative directions, combined with different hooks, headlines, layouts and CTAs.

Are the statics ready for Meta and Instagram?

Yes. They're 1080×1080 and 1080×1350 PNG/JPG, the standard Meta and Instagram feed formats.

Can I cancel or get a refund?

Yes, in full, any time before production starts, which means before you've submitted your brief and assets. Once production has begun, the order isn't refundable because the work is made to order. If we miss a stated turnaround through our own fault, you can ask for a full refund and keep whatever we've already delivered. See our Refund / Cancellation Policy.

Is ₹499 the permanent price?

No. It's the Launch Edition price. If the price changes, this page will change with it. We don't use fake countdowns or stock counters.